Last Updated: April 1st, 2024

Order Cancellation by Customer

• Eligibility for Cancellation: Customers can cancel their orders within 24 hours of placing the order.

• How to Cancel: To cancel an order, customers must contact our customer support team via email at support@cusuti.com or call us at +1 412 438 8827 within the 24-hour window.

• Refund Process: If the order is canceled within the eligible timeframe, a full refund will be issued to the original payment method within 5 business days.

• Non-Cancelable Orders: Orders cannot be canceled once they have been processed and shipped. Customers must wait for the product to be delivered and then initiate a return as per our Return and Refund Policy.

Order Cancellation by Cusuti

• Reasons for Cancellation: Cusuti reserves the right to cancel any order for any reason, including but not limited to:

  • Out of stock items

  • Pricing errors

  • Issues identified by our fraud detection system

  • Incomplete or inaccurate payment or shipping information

• Notification: In the event of a cancellation initiated by Cusuti, customers will be notified via email or phone.

• Refund Process: If Cusuti cancels an order, a full refund will be issued to the original payment method within 5 business days.

Special Conditions

• Pre-Orders and Backorders: Cancellation of pre-orders or backorders will be handled according to the specific terms provided at the time of order.

• Promotional Items: Orders for items purchased during special promotions or sales events may have different cancellation terms, which will be specified during the promotion.

Contact Information

For any questions or assistance regarding order cancellations, please contact our customer support team:

• Email: support@cusuti.com

• Phone: +1 213 898 7329

Thank you for shopping with Cusuti, operated by Haltris. We value your business and aim to provide the best possible service to ensure your satisfaction.