top of page

Shipment & Delivery

Last Updated: April 1st, 2024


At Cusuti, operated by Haltris. we are committed to ensuring that your shopping experience is as seamless and enjoyable as possible, right from the moment you place your order to when it arrives at your doorstep. Our shipping and delivery policy outlines the processes and procedures we follow to ensure timely and secure delivery of your purchases.



Order Processing

  • Processing Time

    • All orders placed on Cusuti are processed within 1-3 business days, excluding weekends and holidays.

  • Order Confirmation

    • You will receive an email confirmation with your order details once your order has been successfully placed.


Shipping Methods

  • Shipping Providers

    • Orders are shipped via reputable carriers such as USPS, UPS, FedEx, or DHL, depending on the delivery destination and shipping method selected at checkout.

  • Delivery Time Estimates

    • United States (USA): 6-10 business days, depending on delivery location.

    • United Kingdom (UK): 6-12 business days, depending on delivery location.

    • Canada: 7-12 business days, depending on delivery location.

    • Australia: 10-14 business days, depending on delivery location.

    • India: 5-10 business days, depending on delivery location.

    • Rest of the world: 12-15 business days, depending on delivery location.

  • Tracking Information

    • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your shipment using this tracking number on the carrier's website.


Shipping Rates

  • Standard Shipping

    • Shipping rates are calculated based on the weight of your order, shipping method selected, and delivery destination. Shipping charges are displayed during checkout before payment is processed.

  • Free Shipping

    • We may offer free shipping promotions from time to time. Eligibility for free shipping is determined based on the promotion terms and conditions.


International Shipping

  • International Orders

    • We currently ship to select international destinations. Shipping rates and delivery times for international orders vary based on the destination country and shipping method chosen during checkout.

  • Customs and Duties

    • International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations.


Order Tracking

  • Tracking Your Order

    • You can track the status of your order using the tracking number provided in your shipping confirmation email. Visit the carrier's website and enter your tracking number for real-time updates on the delivery status of your package.


Delivery

  • Delivery Address

    • Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders delivered to incorrect addresses due to customer error.

  • Delivery Confirmation

    • Orders are considered delivered when the carrier confirms delivery to the address provided. Cusuti is not responsible for lost or stolen packages confirmed to be delivered to the address provided at checkout.


Contact Us


For any questions or concerns regarding our shipping and delivery policy or assistance with tracking your order, please contact our customer support team:


Thank you for choosing Cusuti. We strive to provide efficient shipping services to ensure your order arrives promptly and securely.

bottom of page